At Aerobiz24, we're committed to providing exceptional out-of-hours travel support. To help you get the information you need quickly, we've compiled a list of our most frequently asked questions. If you can't find the answer you're looking for, please don't hesitate to contact us directly.
Aerobiz24 is a leading provider of around-the-clock travel assistance services, specializing in supporting Travel Management Companies (TMCs) and their clients with urgent travel issues, ticketing, and comprehensive travel support, all hours of the day, across the globe.
Our services are designed for Travel Management Companies (TMCs), corporations with frequent travel needs, marine, media/entertainment sectors, tour operators, and luxury leisure travel agencies seeking reliable out-of-hours support for their travelers.
Our expert team is available 24/7 to assist with any travel emergency. This includes last-minute bookings, changes, cancellations, and providing alternatives to ensure travelers reach their destinations with minimal disruptions.
We are proficient in all major GDS platforms, including Amadeus, Sabre, and Travelport, to handle bookings, modifications, and ticketing seamlessly.
Yes, we offer online check-in assistance to help travelers avoid queues and ensure a smoother journey from start to finish.
We offer multiple communication channels for convenience and efficiency, including telephone, email, online travel request forms, and soon, WhatsApp.
We provide live case logs and detailed reporting, allowing you to monitor the status of requests, the assistance provided, and analyze service usage patterns for strategic planning.
Yes, every TMC client receives dedicated account management to ensure personalized service and attention to your specific needs and preferences.
Our team is available 24/7. You can reach us via email at mark@aerobiz24.com or by phone at +44 7577596369. For non-urgent inquiries, you can also fill out our contact form on our website.
Certainly! Expanding the FAQ section can further clarify Aerobiz24's offerings and address additional common inquiries. Here are more questions and answers to enrich the FAQ page:
Aerobiz24 can assist with a wide range of travel issues, including flight delays or cancellations, lost or delayed luggage, last-minute travel changes, visa and passport assistance, accommodation and transportation bookings, and emergency situations that require immediate travel support.
Yes, we provide multilingual support to accommodate the diverse needs of travelers and TMCs worldwide. Our team of travel consultants is proficient in several languages, ensuring clear communication and effective assistance.
Our goal is to provide immediate support. Our team is available 24/7, ensuring that emergency inquiries receive a response within minutes. For non-urgent requests, we aim to reply as quickly as possible, typically within a few hours.
Yes, we monitor global travel conditions and can provide real-time alerts and advisories, including weather disruptions, political unrest, health advisories, or other factors that might impact travel plans. This service is designed to keep travelers informed and prepared.
Protecting your privacy and security is a top priority. We adhere to strict data protection regulations and employ advanced security measures to safeguard personal and travel-related information. Our protocols and practices are regularly reviewed and updated to ensure the highest level of security.
No, there is no limit to the number of requests. Our services are designed to provide comprehensive support, regardless of how many travel issues or inquiries you have. We're here to assist with all your needs, whenever you need us.
We welcome and value your feedback as it helps us improve our services. You can provide feedback through our contact form, by emailing us directly, or by calling our customer service number. We're committed to excellence and appreciate your insights.
Yes, we specialize in handling group travel arrangements, including bookings, changes, and coordination of travel plans. Our team can manage complex itineraries and ensure that all group members receive timely and efficient assistance.
We are dedicated to providing inclusive travel support. Whether it's assistance for travelers with disabilities, special meal requests, or other specific needs, our team is trained to ensure all travelers receive the care and accommodations they require.
Our commitment to providing personalized, 24/7 support sets us apart. With our global reach, in-depth industry expertise, and dedication to innovation and quality, Aerobiz24 delivers unmatched service designed to exceed the expectations of TMCs and their clients.
For any additional questions or for more detailed information about our services, please don't hesitate to get in touch. Our team is ready to provide the support and answers you need to ensure a seamless travel experience.